LEGAL

Privacy Policy

Last updated: April 2026

UtilityGuard is an independent bill-audit service. We surface rate-class errors, surcharge mistakes, duplicate charges, and overcharges for you to dispute with your utility. We are not a licensed energy broker, marketer, or aggregator under NY PSL §66-t or any state equivalent. We do not negotiate, switch, or place customers on alternative supply contracts.

1. Information We Collect

We collect information you provide when creating an account or using our services, including your business name, email address, number of locations, self-reported rate class, and utility bill PDF files you upload for auditing.

We also collect usage data such as pages visited, features used, and actions taken within the platform.

We do not collect banking data, supply-contract details, or utility-account credentials. We do not sign in to your utility account on your behalf, switch you between suppliers, or place you on alternative rate schedules. See Terms of Service §2 for the non-broker scoping.

2. How We Use Your Information

We use your information to:

  • Provide the utility bill-audit service
  • Parse and analyze your utility bills against the tariff filed by your utility with the state regulator
  • Generate dispute letters that you submit to your utility
  • Send weekly summary email reports
  • Process payments via Stripe
  • Improve and maintain the platform

3. Data Storage & Security

Your utility bill files are stored on AWS S3 with AES-256 server-side encryption. All data in transit is encrypted via TLS. Your account data is stored in a PostgreSQL database hosted on infrastructure we control.

We do not sell your data to third parties.

4. Third-Party Services

We use the following third-party services to operate UtilityGuard:

  • Stripe — payment processing. Subject to Stripe's Privacy Policy.
  • AWS S3 — file storage. Subject to AWS's Privacy Policy.
  • Document Processing — bill parsing. Bill content is processed through our extraction engine for structured data extraction.
  • Resend — transactional email delivery.

5. Data Retention

We retain your bill files and audit results for the duration of your subscription plus 90 days after cancellation, after which they are permanently deleted. You may request deletion of your data at any time by contacting us.

6. GDPR

If you are located in the European Economic Area, you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at the email address below.

7. Contact

For privacy-related inquiries: privacy@utilityguard.io

Note: This policy should be reviewed by a qualified attorney before launch.